Booking Policy

General Booking Information

All flight bookings made through VoyageHarbour.org are subject to the terms and conditions of the respective airlines and this booking policy. By completing a booking, you agree to these terms.

• All passengers must have valid travel documents
• Bookings are confirmed only after payment is processed
• Prices are subject to change until booking is confirmed
• Special requests are subject to airline approval

Payment Policy

We accept major credit cards, debit cards, and other approved payment methods. All transactions are processed securely through our encrypted payment system.

Cancellation Timeline

Cancellation policies vary by airline and fare type. Please review the specific terms for your booking:

How to Cancel

1. Call our customer service at 1-844-326-7035
2. Provide your booking reference number
3. Verify your identity and booking details
4. Review applicable fees and refund amount
5. Confirm cancellation request

Permitted Changes

Most bookings allow for certain modifications, subject to availability and airline policies:

• Date Changes: Subject to fare difference and change fees
• Time Changes: Same-day changes may be available
• Route Changes: Limited to same airline, subject to restrictions
• Passenger Name: Minor corrections allowed, legal name changes require documentation

Change Fees

Change fees vary by airline and fare type. Domestic flights typically range from $75-$300, while international flights may have higher fees. Some premium fares include flexible change options.

Refund Eligibility

Refunds are processed according to airline policies and fare rules:

Refund Processing

Approved refunds are processed within 7-20 business days, depending on the payment method and airline. Credit card refunds typically process faster than other payment methods.

Travel Disruptions

In case of weather-related delays, strikes, or other uncontrollable circumstances:

• Airlines are responsible for rebooking and accommodations
• Travel insurance may provide additional coverage
• VoyageHarbour will assist with rebooking requests
• Additional fees may apply for voluntary changes during disruptions

Medical Emergencies

Medical emergencies may qualify for fee waivers with proper documentation:

• Doctor's note stating inability to travel
• Hospital admission records
• Death certificate (for immediate family)

Visa and Documentation Issues

Passengers are responsible for ensuring proper travel documentation. Refunds for visa denial or documentation issues are subject to airline policies and may incur penalties.

Customer Service

For assistance with bookings, changes, or cancellations:

Important: Always have your booking reference number ready when contacting customer service for faster assistance.